Objectives
Enhance existing switchboard

Execution
At Hallmark Healthcare’s head office in Swaffham, MTL installed the latest voice-over IP telephone system linking its PCs and telephone system together, and replacing an old analogue telephone system. The new system enables ISDN30 with DDI numbers and to transfer calls between sites, while ensuring expandability for the future.

Client Feedback
“Goodwins Hall is a purpose-built nursing home that accommodates 75 clients. In addition to public pay phones, all residents have their own phone in their room.We have a central switchboard with extensions running to reception, the nursing stations and administration offices too.

“Using the existing switchboard, MTL has enhanced our system with additional lines, call bells for when staff are away from their desks, and even music for when callers are put on hold. They’ve really enabled us to link our system together. MTL has been great – whenever we want to achieve something, but don’t really know what it is we need, MTL is able to interpret that and organise it for us. They’re prompt too – if we call, they come out to us on the same day. Our business is growing all the time, and they’re always in step with us and our plans as we expand.”

Vickie Hurlock, Hallmark Healthcare

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