Objectives
Update switchboard and install ISDN 30

Execution
At Abacus Hotels’ Knights Hill site, MTL replaced the telephone system with Mitel 3300 enabling ISDN30 DDI connectivity to Front of House Fidelio, call logging, and advanced room features, while ensuring expandability for the future.

Client Feedback
“Following renovation work, MTL replaced switchboards at our head office and one of our hotels, Knights Hill at King’s Lynn. The installation has given us DDI and voicemail facilities which have improved our communications facility. For our business it’s vital that our switchboards interface with our property management system – once a guest is checked in, this enables them make calls from their room.

“We’ve known MTL for a number of years, and they maintain most of our switchboards. There are advantages to using a local company – they’re a bit like a family friend as they get to know you, what your company is about, and your business requirements.With the Knights Hill renovation, MTL helped us coordinate all aspects of the changeover, including liason with BT, to successfully establish a new communications platform. It’s a service built on knowledge, and they’re always there to help if you’ve got a problem.”

Judy Darking, Abacus Hotels

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