MTL also supplies call logging software to enable companies with call centres to identify incoming/outgoing call patterns and structure its workforce in the most efficient way.

Call logging enables you to monitor and reduce:

• The time taken to answer calls, transfer calls to the correct extension and manage your customer services
• The number and cost of calls made by an extension or department

Other benefits include:

• Written reports of cost analysis for each department and extension

ProVoice Enterprise
ProVoice Enterprise combines Call Recording, Computer Integration (CTI) and CRM integration in one complete business solution. ProVoice Enterprise provides integration with your existing CRM package that allows you to attach recordings to clients' files. With the ability to search and replay from within your existing software, maximising familiarity and ease of use from day one.

ProVoice
The ultimate in Professional Voice Recording. ProVoice is for every type of enterprise, institute or organisation needing a facility to record, store and monitor voice telephone calls. ProVoice is the most feature rich Voice Recording and Monitoring solution available on the market. It can use your corporate LAN, client/server structure to its full extent, or it does the job as a standalone system in a very efficient manner.

ProVoice DX4 & DX8
The ProVoice DX4 Digital Voice Recorder makes all the benefits of professional, centralised call recording available and affordable to ALL organisations. With the ProVoice DX4 Call Recording has never been simpler. Can you really afford not to?

Proagent
At last a truly cost effective call recording solution for those organisations wishing to record a group of telephone extensions rather than every telephone call on a system wide basis. Aimed sat informal Call Centres, ProAgent will record ANY extension regardless of switch type without any indication to the agent that their calls are being recorded. The system has the flexibility to alter the nominated extensions on a weekly basis giving you the control to monitor the extensions you want when you want.

aiOffice
aiOffice continues the tradition of excellence with a host of new features that enable the customer to get the most from their telephone system, to continually improve customer service, to keep call and telephone costs under control and to maximise the efficiency of telephone usage throughout the organisation. aioffice allows for the automation of most tasks thus minimising the management overhead but maximising its effective usage in every organisation.

aioffice Special Edition
aioffice Special Edition is the perfect small business call management solution.aioffice Special Edition is the latest release from Oak adding to their market leading call management range of solutions. Allowing the user to track call costs and traffic throughout the business